PLEASE READ THESE TERMS OF WEBSITE AND SOFTWARE APPLICATION USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ON YOUR RIGHTS AND OBLIGATIONS, THE USE OF COOKIES BY RENTLY, AND LIMITATIONS ON THE LIABILITY OF RENTLY TO YOU.
Date of last revision: October 2025
1. Who we are
1.1. www.rently.co.uk (the “Website/App/Rently”) is a site operated by Rently Solutions Limited, a company registered in England and Wales under the number 15833718 with its registered office at 29 Arboretum Street, Nottingham, Nottinghamshire, United Kingdom, NG1 4JA (“we/us/our”).
1.2. To contact us, please email us at support@rently.co.uk if you have any queries or concerns in the first instance before escalating any concern you may have, to enable us to try to resolve it.
2. Your agreement with us
2.1. Rently is an innovative and rewarding website and application that enables renters to earn rewards for paying rent on time to use with our partners (“Partners”) and build a verified rental profile that can be securely shared with letting agents.
2.2. To ensure a safe, secure, and positive experience for all users, as a registered user with Rently, you must abide by and adhere to these Terms which form an agreement between you and Rently.
2.3. By using Rently, you agree to be bound by these Terms, the privacy policy (the “Privacy Policy”) and the points scheme terms (the “Points Scheme Terms”).
2.4. Rently may change any of these Terms or without notice. You are expected to check from time to time to take notice of any changes we have made, as they are binding on you if you continue to use Rently after the change has been made. Some of the provisions may be superseded by provisions or notices published elsewhere on Rently.
3. Your account & registration
3.1. We currently offer either a standard free account or the paid Rently+ plan with additional features (each an “Account”). You must only register to create one Account with Rently.
3.2. For Rently+ users, your subscription runs on a monthly or yearly basis, as notified to you on registration. Your subscription fee is payable to us via direct debit from your linked bank account. Subscription fees are fixed for your initial subscription period, but may be subject to change for subsequent renewals or extensions (as notified to you).
3.3. By registering with Rently, you warrant that:
3.3.1. you are not currently a registered user – it is one account per user;
3.3.2. you have not previously had your user registration cancelled;
3.3.3. you are not registering an Account on behalf of another person;
3.3.4. you have provided true, current and complete registration information;
3.3.5. you are not barred under the laws of your country from using Rently;
3.3.6. you will not create more than one personal Account and, if Rently disables your Account, you will not create another one;
3.3.7. you will not use Rently if you are under 18;
3.3.8. you will keep your contact information accurate and up-to-date, which you can do easily through the app;
3.3.9. you will not share your password, let anyone else access your Account, or do anything else that might jeopardise the security of your Account;
3.3.10. you will not transfer your Account (or any part thereof) to anyone without first getting our written permission; and
3.3.11. if you select a username or similar identifier for your Account, Rently reserves the right to remove or reclaim it if Rently believes it is appropriate.
3.4. To use Rently, you must give us permission through your bank’s website or mobile application. This enables us to have direct access to your bank account, which is needed to verify rent payments, which we will do by automatically downloading your transactional information relating to your bank account(s). We only receive “read-only” access to your transactional information; we do not seek to obtain any other information, or initiate any other payments, from your bank account(s).
3.5. Such permissions automatically expire and need to be renewed every 90 days. Failure to do this will prevent you from benefitting from Rently and we cannot apply points retrospectively if you subsequently grant permissions to us – points only accrue whilst permissions are active.
3.6. Any information we obtain from your bank account(s) is hosted by us and processed in accordance with our privacy policy. You must ensure that all bank account information and permissions you give to us is up to date, accurate and is in your own name.
3.7. We do not, and cannot, initiate any transaction(s) on your bank account(s). If you are concerned about any suspicious activity on your bank account, please contact your bank in the first instance. If we consider there is any suspicious activity or a security breach, we will notify you by email.
4. Account closure
4.1. Closing your Account means shutting off your profile and removing access to all of your Rently information. Accounts can be closed at any time with no minimum notice period.
4.2. Before you close your Account, please note that you will lose your accrued points from the point of closure – more information is set out in our Points Scheme terms.
4.3. You can close your Account by clicking on your profile icon in the top left corner of the home page, followed by “Account Settings” then “Close account”.
5. Privacy
5.1. The personal information that you provide to Rently (and other information about you that is collected through your use of the Rently services) is subject to our Privacy Policy.
5.2. You agree that by opening an account Rently may collect, use and disclose your information in accordance with the Privacy Policy.
6. Your obligations & restrictions
6.1. You shall:
6.1.1. comply with all applicable laws in relation to your use of Rently and you will not use Rently to do anything unlawful, misleading, malicious, or discriminatory;
6.1.2 not represent yourself as Rently or an agent or partner of Rently or make any representations, warranties or guarantees in respect of Rently except as set out in these Terms;
6.1.3. use the Rently services for any commercial purpose;
6.1.4. not collect users' content or information, or otherwise access search or scrape the Website or application, using automated means (such as, spiders, harvesting bots, robots or scrapers) without the prior permission of Rently (though this does not prohibit crawling by search engines where this is in accordance with the provisions of the robots.txt file);
6.1.5. not upload viruses or other malicious code;
6.1.6. not solicit login information or access an account belonging to another user or undertake any related actions that violate the privacy or publicity rights of another user or any other person or entity;
6.1.7. not encourage other users to use violence or commit illegal or criminal acts;
6.1.8. not disrupt (or attempt to disrupt) the normal operation of the Rently services and shall not do anything that could disable, overburden, or impair the proper working or appearance of Rently;
6.1.9. not facilitate or encourage any violations of these Terms or our other policies;
6.1.10. not frame Rently on any other website;
6.1.11. not circumvent (or attempt to circumvent) the security or authentication measures adopted by Rently;
6.1.12. not access (or attempt to access) any of the software, databases or systems that support the operation of Rently;
6.1.13. not use the ‘Rently’ name or logos, other than to identify in a lawful manner the goods and services provided by Rently or its licensees;
6.1.14. not use other people's email addresses to register as a user;
6.1.15. not impersonate another person or entity;
6.1.16. not disseminate links to malicious content that could damage or disrupt another user's computer system; and/or
6.1.17. not use Rently for commercial purposes without our express written consent.
6.2. If you download or use our software, such as a stand-alone software product, an application, or a browser plugin, you agree that from time to time, the software may download and install upgrades, updates and additional features from Rently to improve, enhance, and further develop the software.
6.3. You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or Rently gives you express written permission.
6.4. You are responsible for:
6.4.1. your use of Rently;
6.4.2. maintaining regular backups of the data on your computer (including content and messages that are posted or sent through Rently);
6.4.3. ensuring that any computer or device that you use in connection with Rently has up-to-date anti-virus software; and
6.4.4. safeguarding the login and password that you use in connection with Rently.
6.5. Rently encourages you to use 'strong' passwords with your Account.
7. Intellectual property rights
7.1. For these Terms, “Intellectual Property Rights” shall mean any patent, know-how, trade mark, or name, service mark, design right (in each case whether registered or unregistered), copyright, rights in passing off, database right, rights in commercial or technical information, any other rights in any invention, discovery or process and any other intellectual property rights, whether registered or unregistered and including applications for the grant of any such rights and all rights or forms or protection having equivalent or similar effect in each case in England and anywhere else in the world.
7.2. You accept and acknowledge and agree that Rently owns all rights, titles and interests in, including all Intellectual Property Rights, in and to Rently and that you shall not acquire any right, title, or interest in or to Rently except as set forth in these Terms.
7.3. Rently hereby grants you a non-transferable, non-exclusive, royalty-free licence for the Term (as defined in paragraph 9.1 of these Terms) to use:
7.3.1. all the Intellectual Property Rights included in the Rently Data solely in accordance with paragraph 5, of these Terms; and
7.3.2. apply the Rently trade marks included in the Rently Data solely in connection with your display of the Rently Data. All goodwill arising from the use by you of the trade marks shall accrue to the benefit of Rently.
8. Other websites & our Partners
8.1. Rently may contain links to websites owned by other companies, such as our Partners. Rently is not responsible for and does not endorse the content of such websites or the business practices of the persons who control them.
8When you download the Rently application through the Apple store or Google Play, doing so may be subject to their own terms over which we have no control.
9. Exit
9.1. These Terms apply from the date of acceptance and shall continue for the period the user holds an active account with Rently (the “Term”).
9.2. Rently shall have the right in Rently’s sole discretion, to terminate your use of Rently if any of the information you provided on registration is found to be inaccurate.
9.3. Rently may change, suspend or discontinue all or any aspect of Rently, including their availability, at any time, and may suspend or terminate your use of Rently at any time and for any reason.
9.4. We may temporarily suspend your Account and your use of Rently if we reasonably consider you may have breached any of these Terms. Where your Account is suspended, we will notify you in writing, and any suspension will be for the shortest period of time possible whilst we investigate the matter causing the suspension. Whilst your Account is suspended, you will not be able to accrue points and points cannot be credited retrospectively. You may also need to re-establish your open banking connections following restoration of your Account following any period of suspension.
9.5. During or following any suspension period, we may decide to subsequently terminate and close your Account. If this happens, we will notify you and the provisions relating to Account closure in these Terms, and our Points Scheme terms, shall apply.
9.6. Termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of these Terms which existed at or before the date of termination.
10. Disclaimer & Liability
10.1. You acknowledge that the following limitations and exclusions of liability are reasonable since Rently is not bespoke or tailored to any user, and your Account is provided to you either free of charge or subject to a paid monthly subscription (for Rently+ Account users).
10.2. Rently and your Account are both provided on an ‘as is’ basis without any representation or endorsement and without warranty of any kind whether express or implied, including the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security.
10.3. We do not guarantee or represent that Rently will always be accurate, complete or current or that access to Rently will be continuous or uninterrupted.
10.4. Use of Rently is entirely at your own risk. You will be solely responsible for any resultant damage to your software or computer systems and/or any resultant loss of data, from your use of Rently and/or any reliance which you may place upon Rently.
10.5. Rently expressly disclaims all liability (whether incurred directly or indirectly) for all loss, damage and/or upset that you suffer as a consequence of:
10.5.1. the use and/or inability to use Rently;
10.5.2. the loss or corruption of any data that you store with Rently;
10.5.3. the temporary or permanent unavailability of Rently;
10.5.4. the actions of another user;
10.5.5. a virus or other malicious software infecting your computer or device where you do not have up-to-date anti-virus software;
10.5.6. the content of the website of another company or the business practices of that company; or
10.5.7. an advertisement of another company that is displayed on Rently.
10.6. Nothing in these Terms shall limit our liability for death or personal injury caused by negligence, or for fraud.
10.7. Should you order products and/or services from third party retailers listed on Rently, any liability in connection with those third party products or services shall be subject to any terms imposed by that third party.
10.8. Our total aggregate liability to you under or in connection with these Terms and your use of Rently, for any dispute or complaint that you may have with us, shall be limited to total amounts that you have paid to us in the 12 months prior to the date that your complaint or dispute arose.
11. Indemnities
11.1. Subject to paragraph 10, you shall be liable for and agree to indemnify us together with our employees, agents and sub-contractors against any direct and reasonable expense, liability, loss, claim or proceedings whatsoever arising under statute or at common law (the “Losses”) in respect of personal injury to or death of any person which may arise out of or in the course of or by reason of any act, omission or default committed by you, your employees, sub-contractors and agents in the performance, non-performance or part performance of these Terms.
12. Notices
12.1. Applicable laws require that some of the information or communications Rently sends to you should be in writing. When using Rently, you accept that communication with us will be mainly electronic and we will contact you by email.
12.2. Rently may send notices to you by email using the current email address registered with Rently.
13. General
13.1. Assignment and subcontracting: Your account is personal to you and you shall not transfer, assign, or subcontract it to any third party. All of Rently’s rights and obligations under these Terms are freely assignable by Rently in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
13.2. Non-Waiver of rights: Failure by Rently to insist upon strict performance of any part of these Terms, or delay in or failure to exercise any rights or remedies to which Rently is entitled shall not constitute a waiver of such right or remedies, nor shall termination of these Terms operate as a waiver. Any express waiver of any breach of these Terms does not constitute a waiver of any subsequent breach of these Terms. Waivers shall only be valid if recorded in writing and signed by the party waiving.
13.3. Severability: If any provision of these Terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect as if these Terms had been executed without the invalid, illegal, or unenforceable provision.
13.4. Rently reserves all rights not expressly granted to you.
13.5. Rights of Third Parties: A person who is not a party to any of these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms.
13.6. Entire Agreement: These Terms, and all documents referred to in them, constitute the entire agreement between you and us and govern your use of Rently, superseding any prior agreements between you and us. Only representations contained in these Terms are actionable. Each party agrees that it shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and all documents referred to in them.
13.7. These terms are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
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